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3 Jobs
Customer Support & Success Specialist
OpenProject
| Remote
Be the trusted guide: Be the first point of contact for our users, expertly handling all customer queries via CRM and phone, covering everything from product features and technical issues to billing. Ensure user satisfaction: Identify and tailor solutions to individual needs, ensure timely responses, and suggest best practices to help users get the most out of OpenProject.
(Senior) Customer Enablement Manager
OpenProject
| Remote
Lead and professionalise our training and consulting programme – from Getting started and System admin trainings to custom train-the-trainer formats, certifications and consulting engagements. Deliver engaging trainings, workshops and consulting sessions – remotely and in person, on-site at client premises and in our office – for audiences ranging from end users and system administrators to project leads and senior management.
(Senior) Account Manager - Europe
OpenProject
| Remote
Build and maintain strong, long-lasting relationships with potential clients, with a focus on German-speaking customers, by identifying and tailoring solutions to their individual needs. Conduct demo sessions for OpenProject prospects (in person and remote) and clients based on customer needs. Negotiate tender and contract terms and conditions to meet both client and company needs.